Return Policy

!DISCOUNTED ITEMS ARE FINAL SALE! this includes both pre marked sale items & items where discount codes were applied

As a small business, we work hard to get packages fulfilled and shipped as fast as possible! Due to order volumes, processing times vary! If you place an order for a preorder item, all items will be held in that order until the preorder comes in. If you need the in stock items before hand, please checkout separately. You can contact us before ordering to inquire about processing times. If you need a package prioritized in our system, please select expedited shipping at checkout! End of week orders are our busiest times due to new arrival drops! New arrival drop orders from Fridays ship out by the following Wednesday! Expedited orders always ship next business day. Kat & Liz is NOT RESPONSIBLE for any items delayed after we hand the package off to USPS. Please contact them directly at 1 (800) 275-8777 for assistance/to file any claims. 

Combined shipping is not guaranteed thus we do NOT refund shipping costs. 

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us shopkatandliz@gmail.com. 

RETURNS/EXCHANGES

If you’re looking to return or exchange your order for whatever reason, we're here to help! You have up to 5 days to start your return via email and 5 days to get your product back to us from the approval date. Return packages take an average of 3-5 days of delivery time which is why we have the 5 day approval and 5 day shipping time (totaling 10 calendar days) in place so we will be sure to receive the product before the window closes to avoid additional shipping fees! You can return your product for store credit or a different product. 

Please email shopkatandliz@gmail.com to get your return approved and our return form before initiating the return. An email is REQUIRED and the only way to get the return approved. Failure to include the return form in the bag will result in a 10% restocking fee taken out of your store credit. The email MUST INCLUDE your order number and the name of the item you would like to return/exchange for a fast reference time. The return must be started & approved within 5 days starting from the delivery date via email. 

When shipping your return back. Please properly seal the return package and please do not send shoe boxes box with the label attached to the shoe box. Boxes/packages tend to acquire lots of dirt during transit so any packages that were not properly sealed (with holes, a large opening, etc.) and any shoe boxes will NOT BE ACCEPTED and the customer will be billed for the shipping costs to send the item back. 

Any unapproved returns or returns outside of our return window will NOT BE ACCEPTED and the customer will be billed for the shipping costs to send the item back. In this case, if the bill goes unpaid for 10 days we will then donate the item your charity of choice. 

Once we receive your APPROVED RETURN, please allow up to 7 business days for your exchange/return to fully process.

Please note the following exceptions to our return and exchange policy:

  • Orders CANNOT be changed, modified, or cancelled after checkout. 
  • Discounted items are final and cannot be returned or exchanged. This includes any discount code (BOGO sales and single percentage sales), items pre-marked, or any Facebook group threads.
  • Exchanges/store credit purchases are final sale.
  • All accessory, bodysuit, preorder sales, & early access live sales are final and cannot be returned or exchanged
  • All HOLIDAY items are final sale
  • Pickup orders that are held for 14 days or longer from the day the order was placed will no longer be eligible for return or exchange. 
  • Returned items must have tags still on and be returned in original packaging with the receipt slip
  • Returned items must be unworn and unwashed. Visible signs of wear or use, including stains, strong odors (this includes smoke smells, perfumes, body odors, etc), deodorant, etc. will NOT BE ACCEPTED. 


SHIPPING
Once your return is approved, you will receive our return address. We recommend shipping with USPS for all return packages for efficiency purposes. Kat & Liz is not responsible for any unapproved returns mailed to an invalid address. Kat & Liz is not responsible for any lost return packages. The shipper is responsible for contacting the shipping services to start a claim/request a return to sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return packages with due postage will not be accepted as postage fees are the customers responsibility.

Please allow up to 7 business days for your store credit to be issued after we received your returned item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WRONG ADDRESS DISCLAIMER

 It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. In this case, you will be notified via email and invoiced for a shipping fee to resend the item with the corrected address. If you decided to change your address please email shopkatandliz@gmail.com immediately. We will do our best to get the change switched however we cannot guarantee that we will be able to do so if your item is already in transit and in the hands of the carrier.


DEFECTS 

We review each item we send for any damages or defects prior to shipping. However, in the small case where we happened to miss it, please contact us within 2 DAYS to inform us of the issue or the item will not be eligible for a return or exchange. A picture of the defect or damage needs to be included in the email. 

  • Coloring of merchandise may vary due to device resolution, photography lenses, and lighting. Exact patterns of clothing may also vary. These factors do not qualify as a defect and the return will not be accepted in an attempt to do so. The customer will be held responsible for the shipping cost back to them.
  • We must receive damaged items 7 days from the delivery date to get the customer a non-damaged item back as quick as possible.
  • We are NOT responsible for items that were damaged due to improper care. Instructions can be found along the inside tag of items. When uncertain, we always recommend delicately washing on cold and laying out flat to dry! Certain materials (vinyl shirts etc.) avoid using fabric softeners for best results. If you are unsure how to wash an item, you can send us an email at shopkatandliz@gmail.com.